Support Policy

We offer our clients a premium class support from our support forum. For each purchase of product we provide 6 months to 1 year support depending on your package. In order to get the best support experience from us we request you to read the following support policy.

What we support

  • All kinds of guidelines related to our products.
  • Any kinds of installation error of your purchased product.
  • Help for learning the functionality of our products for better use.
  • Issue for defeat or functional error products.

We always try to fix the bugs and errors of our products as soon as possible. If your required problem is not in support policy like how to install any ecommerce platform then we will redirect you to others article or website where you can find your solution.

What our support service doesn’t cover

  • If your web server doesn’t have the minimum¬† requirements.
  • Error after customizing code.
  • Error faced after using third party components, extensions and plugins.
  • If you are unable to give us proper information showing the problem you faced.

 

Support language

You offer support only in English language so it’s your responsibility to responsibility to write your problem in decent English.

 

Support channel

Before requesting for support please read the product documentation clearly. You will get priority if you use the latest version of or themes and plugins. Always make sure that send support request by using the same email address you used to purchase your product.

Follow our support forum to get basic knowledge and tutorials. We also socially communicate with our customers through emails or twitter.

 

Modification Support

Sometime clients need customization for their products.  If you need small customization you will provide you. But for large scale customization we recommend you to hire a developer.