Pixelaar FZC LLC

Dedicated Website Maintenance Service

Home Refund Policy

At Pixelaar FZC LLC, we strive to make our customers satisfied with the service & products they’ve purchased from us. If you’re having trouble with our service or products or believe it is defective, and/or you’re feeling frustrated, then please submit a forum post to report about your problem so our dedicated customer happiness team can take care your issues and if its really problem they will generate an easy refund. We will request from you a link and/or a screenshot of the issue to be sent to our support service.

Refund policy is valid for 3 days from its payment date. Any request comes after 3 days will not be valid for refund request.

No returns / refunds will be offered for our services except if the service you have purchased is:

  1. Not given what you have paid for.
  2. Did not followed any of your given instruction for project or service.
  3. Problem happen at your side like your server is down or your co-related service is making problem, suppose we are maintaining your website and your server is down, In that case down time responsibility should go to your server provider not us.
  4. Account manager is not responsive and your problem still exists after reported till 7 days.
  5. You have paid but no one communicated with you to start the service in 76 hours.
  6. You’ve posted a support post on forum but you didn’t get any respond in 48h (business days only).
  7. And/or service/product main description was fully misleading.
  8. You have delayed the work progress or any interruption happen for your responsibility point like you did not provided content in time may delayed total overall project delivery.

– then you do have the option to request a refund.

We also reserve the right to refuse a refund in following situations:

  1. You have changed your mind about an item/subscription.
  2. You bought a service by mistake and the service already started successfully from our side.
  3. The services was bought by your employee or inmate from your PayPal account which he/she had legal access.
  4. You refused provide to our support staff access or you have removed access from your site so our staff can’t check if there you really facing any issues.
  5. It has expired more than a 3 days after purchase and you even didn’t add at least one post on our forum with a real issue.
  6. We don’t offer any refund for any service that you buy/bought at a discounted price. The items you buy at a special price (e.g. promotions/discounts) will not be eligible for refunds.
  7. No refund will be offered for any service (even if it was bought at a regular price) while any discount offer is running on our site. Your refund request will be evaluated after the discount offer/campaign ends.
  8. Renewals or upgrades will not be eligible for refund.

pixelaar offers a full or partial refund within 3 business days starting from the moment when the member makes the payment. In this case Pixelaar FZC LLC has the right to ask questions for the refund and also we have the right to NOT offer the refund if we see reasonable.

Please also note that:

  1. You may cancel your account at any time, however, there are no refunds for cancellation.
  2. If you get a refund (from PayPal) any of your active service will be downgrade/stop and we will not responsible for that.
    Refunds can take up to 14 days to reflect in your account.

The above notice, also, applies to all of our service & plans. Please contact us [email protected] if you need further information.